FAQ

Ordering Online

                

1. Why am I unable to checkout with my home country?

Please make sure you select your country at the top right hand corner of the page. We have both US and Canadian websites with different prices. You will have to switch sites, reselect your items, and proceed to checkout.

 

Replacement Parts / Repairs

            

1. Does Bowsers sell replacement parts?

Absolutely. Please check out our replacement parts section here: www.bowsers.com/pet-accessories/replacement-parts.html

2. Do you offer repairs for chewed zippers?

Please email a picture of the chewed bed to sales@bowsers.com. We will determine next steps and let you know if the bed is repairable.

Returns / Exchanges

           

1. Can I return my bed if I ordered the wrong size?

Bowsers will provide credit or replacement for any manufacturer defects or incorrectly shipped items. Our website includes detailed sizing, dimensions and product descriptions to help you make your purchase decision. If you are not sure of a size or need more information on any of our products, please feel free to contact one of our customer service consultants at petbeds@bowsers.com or 1-877-269-7377.

Washing Instructions

             

1. Are your beds machine washable?

Yes they are! Unzip outer cover and remove white bolsters. Re-zip cover and wash on cool setting. Hand-wash Inner bolster only. For any inner cushion you can machine wash and dry as is on cool setting.

2. How do I wash your feeder stands?

Wipe stand clean with a damp cloth. Bowls are dishwasher friendly.

Where To Buy

            

1. Where can I buy your product?

 Please refer to our Find a Dealer section: http://www.bowsers.com/demacstorelocator/location/map

Health / Safety

                                  

1. Are there any flame retardants used on your fabrics?

No. Our fabrics are a unique collection of exclusively designed, durable, washable upholstery fabrics. These designer fabrics are made in US fabric mills that are Oeko-Tex certified. Oeko-Tex is an environmental association that tests and certifies that textile products do not contain nor are they produced using harmful substances and or chemicals.